21 July 2016
Hi Darren It’s my pleasure to write this review and I cannot express how happy I am with the new kitchen that Paul and Darren have designed and installed for us. They finished the job well within the timeframe and infact did a lot more than we initially discussed. There was no fuss at all about anything.
Their positive and can do attitude made the humongous task so unstressful. They were meticulous, friendly, dedicated, genuine and accommodative and went out of their way to help us with many predicaments we faced.
As both my husband and I work full time, we wanted someone whom we could trust and who would be able to project manage everything for us with limited supervision. So we started with the big corporates who had impressive sales pitches, but to our dismay found that the customer service was terrible even at the design phase. That is when we met Darren; what a refreshing change it was to meet such a genuine and diligent man!
There was absolutely no pushy selling but just great ideas on what could be done. We had limited kitchen space, so was looking for some radical ideas to increase storage. We worked together on the design and Darren even took us to the new flats at Weston Homes so that we could actually see their work to get some comfort. The price quoted was reasonable and so we went ahead. Darren then coordinated everything with Oakwoods to get all the production done and ensured meticulously that all was as per design.
On the day of installation we encountered some unwanted surprises when we pulled out the old kitchen as there were quite a few issues with the underlying pipes that needed to be sorted before the new kitchen could be installed. I panicked as I did not know how to overcome these problems. But Paul and Darren immediately volunteered to sort them out and did so quickly so we did not lose much time over them. The rest of the installation went ahead smoothly. They took great care to ensure that there was least disruption in the house and that we were never without water.
We also had a further request that the extractor hood be vented out as our previous one was not which made the kitchen quite greasy. It was again not an easy task, but Paul & Darren persevered with it and finally found a way to vent it out. We extend our thanks to Paul and Darren and their colleagues. They listened to us when we had questions, suggested alternatives if we were unsure of decisions, but they never imposed their ideas on us. The units are of excellent quality, but it's the way they were put together made all the difference!
Many thanks once again and we will definitely recommend you to all our friends and family.
Smrutha Santhosh, Rayleigh, Essex.
Thinking of starting a new kitchen project? Contact us today:
Darren - 07786 167 616
Paul - 07778 049 347
Read more reviews here http://www.bondkitchens.co.uk/customer-reviews.html